Privacy Policy

How We Use Your Information

We use your information to:

• Provide and operate the Refinee platform
• Generate questionnaire responses and workflow automation
• Improve product performance and reliability
• Communicate about product updates and support requests
• Maintain security, audit trails, and compliance functionality
• Respond to inquiries and demo requests

We do not sell your data.

We do not use customer data to train AI models.

Data Protection

We implement security controls designed to protect your information.

• Encryption at rest (AES-256)
• Encryption in transit (TLS 1.3)
• Tenant data isolation
• Role-based access controls
• Immutable audit logging
• Daily backups and recovery procedures

Access to data is limited to authorized personnel only.

Data Sharing

We do not share your data except:

• With trusted infrastructure providers (hosting, storage, analytics)
• When required by law or legal process
• To protect the rights, security, or integrity of Refinee and its users

All service providers are required to maintain appropriate security and confidentiality protections.

Data Retention

We retain data only as long as necessary to:

• Provide the service
• Meet legal obligations
• Maintain audit history
• Resolve disputes

You may request deletion of your data at any time.