Terms of Service

Use of the Service

Refinee provides software designed to help teams automate and manage security questionnaires, compliance workflows, and related documentation.

You may use the Service only in compliance with these Terms and applicable laws. You agree not to:

Use the Service for unlawful purposes
Upload malicious code or harmful content
Attempt to gain unauthorized access to systems or data
Interfere with platform performance or security
Reverse engineer or copy the Service

We reserve the right to suspend access for violations.

Accounts

To access certain features, you must create an account.

You agree to:

Provide accurate account information
Maintain the confidentiality of your login credentials
Be responsible for all activity under your account
Notify us of any unauthorized use immediately

Refinee is not liable for losses caused by compromised credentials.

Customer Data

Refinee provides software designed to help teams automate and manage security questionnaires, compliance workflows, and related documentation.

You retain ownership of all data you upload to the platform, including:

Questionnaires
Evidence documents
Responses
Compliance records

You grant Refinee a limited license to process this data solely to provide the Service.

We do not sell customer data and do not use it to train AI models.

Acceptable Use

You agree not to use the Service to:

Violate laws or regulations
Infringe intellectual property rights
Store or transmit harmful or illegal content
Conduct security testing without permission
Misrepresent your identity or affiliation

We may remove content or suspend accounts that violate these rules.

Intellectual Property

The Refinee platform, including software, design, branding, and content, is the property of Refinee AI, Inc. and is protected by applicable intellectual property laws.

These Terms do not grant you ownership of:

Software
Features
Trademarks
Documentation
Platform design

You receive a limited, non-exclusive license to use the Service.

Service Availability

We aim to provide reliable access to Refinee, but we do not guarantee uninterrupted service.

The Service may be affected by:

Maintenance
Updates
Infrastructure issues
Third-party service disruptions

We may modify or discontinue features at any time.

Fees and Billing

If you purchase a paid plan:

Fees are billed monthly or annually
Payments are non-refundable unless required by law
You may cancel at any time
Access continues through the end of the billing period

Failure to pay may result in suspension of access.

Termination

You may stop using the Service at any time.

We may suspend or terminate access if:

You violate these Terms
Payment is overdue
Use poses a security risk
Required by law

Upon termination, your access to the Service will end.

Disclaimer of Warranties

The Service is provided “as is” and “as available.”

Refinee makes no warranties regarding:

Accuracy of generated responses
Compliance outcomes
Availability of the Service
Error-free operation

You are responsible for reviewing and approving all generated content.

Limitation of Liability

To the maximum extent permitted by law, Refinee AI, Inc. will not be liable for:

Indirect or consequential damages
Loss of data
Loss of business or revenue
Security audit outcomes
Compliance decisions made using the Service

Our total liability is limited to the amount paid for the Service in the previous 12 months.

Indemnification

You agree to indemnify and hold harmless Refinee AI, Inc. from claims arising from:

Your use of the Service
Your uploaded content
Violations of these Terms
Violations of applicable laws

Changes to These Terms

We may update these Terms periodically.
When we do, we will revise the “Last updated” date.

Continued use of the Service constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles.

Contact Information

If you have questions about these Terms, contact us:

Refinee AI, Inc.

Email: founder@refineeai.com
Support: support@refineeai.com